Many enterprises have deployed and depend on Microsoft SCCM or SMS to meet day-to-day operational objectives such as patch management or configuration management. SCCM generates millions of rows of data associated with the hardware and software for any given Windows environment. This data, in its raw form, is overwhelming and unusable when it comes to effective license or asset management. BDNA has developed a unique service to normalize the SCCM data into a form that is legible and usable with other systems and processes. In addition, once the data is normalized, it is enriched by way of the BDNA Catalog with attributes such as support dates for software, power ratings for hardware and CPU and core information for hardware. Once this process is complete (usually within days), an organization has unobtrusively leveraged their SCCM investment and gained incredibly valuable data to drive projects and initiatives – all without installing yet one more tool in the enterprise. From a strategic standpoint, the benefits of IT operations data analysis is undeniable. Benefits include lower costs of technical support, faster response to adverse events and reduction in operations costs. Some global banks have reported that the cost of disruptions from change was lowered by 60% over a 12 month period (down to 76 from 190) saving $10 million in costs of service interruptions and productivity losses with an incremental cost of $30,000. Proctor and Gamble reported savings of $500 million which was 10% of its IT budget over a four year period.